Cancellation requests are reviewed according to the production stage. A checkout session that expires without payment is cancelled automatically and does not enter production.
After payment, materials may be reserved or ordered and production may begin. Refund eligibility can therefore decrease once non-recoverable material, artwork, transfer, labor, or shipping costs have been incurred.
Contact info@shoppurposefilled.com as soon as possible with the order reference. Purpose Filled will document the production stage, costs already incurred, and the approved outcome before issuing any refund or credit.