Because custom and personalized items are made for a specific customer, they generally cannot be returned or exchanged for preference, size selection, or approved artwork choices.
If Purpose Filled made an item incorrectly or it arrived damaged, contact info@shoppurposefilled.com promptly with the order reference and clear photographs. Purpose Filled will review the production and delivery record and offer an appropriate correction when the reported issue is confirmed.
Do not mail an item back without written return instructions. This policy does not limit rights that cannot legally be waived.